Best Auto Repair, Urbandale

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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat 8:00AM - 4:30PM
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us

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    Great service, nice employees

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    Looked my car for free to see what the problem was. Gave me a break down what was wrong and how much it would cost.

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    They're very honest and do excellent work they give you a lot of details about what you need done before they start it they let you know information about everything great place to take your car

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    We were passing through town and needed last minute help. Kyle was very busy and the store was closing soon but he worked hard with a good attitude to get my problem resolved. Very much appreciated him!!!

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    Love these guys. Honest, good prices, and quick service!

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    Really helpful friendly guys working there tail off to keep people on the road! Thanks guys!

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    Absolutely love Kyle. One of the best if not thee best.

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    Great guys! Kyle and Travis are super knowledgeable and very fairly priced!!

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    They did a great job on my pick up at a good price!!!

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    Kyle the owner was so awesome! He was quick to get my car in and out of his shop in a decent amount of Time. He also was very good at explaining what needed to be done to my car and the best way to get it fixed without breaking the bank! I will recommend this shop to anybody with confidence!

Call us for service: 515-255-1797

ACDelco
ASE (Automotive Service Excellence)
BBB Accredited Business
NFIB (National Federation of Independent Business)
BG Products
Interstate
Motorcraft
Moog
Bosch